Support
Most questions are answered below. If yours isn’t, email us.
How do I sign in?
Use your username and password — not your email address. The app adds the rest automatically.
Which protocol should I use?
Leave it on WireGuard®. It’s the fastest and reconnects best when you move between networks. Switch to IKEv2 or OpenVPN only if a network blocks WireGuard.
How many devices can I use?
One subscription covers all your devices. See pricing for details.
My connection is slow
Try the fastest available server rather than a specific country, and check whether your regular connection is slow with the VPN off.
Do you keep logs?
We don’t log the sites you visit, your traffic contents, or your source IP while connected. See our Privacy Policy.
How do I cancel?
Contact support and we’ll cancel your subscription. Your access continues until the end of the paid period.